Project Description

Working as a consultant my role was to develop designs for key UX initiatives that would help reduce cost and provide a better overall User Experience. My design project included:

  • My Account – The integration of the different products stand alone sites into on site to support bill pay and product purchasing
  • The bundled products buying experience
  • The redesign of the Customer Service and Support site – Achieved Best in Class #1 ranking by Customer Respect Group (2007) for contributions