Innovative and quality-focused professional with 10+ years of experience delivering award-winning customer experiences by developing user centered design strategies, teams and designs. Experienced directing new processes utilizing a strong design and development background that spans team management, usability testing, information architecture, user-centered design training, and product and project management with diverse background that covers complex software applications, rich internet applications and website on both a domestic and international level.
I was fortunate enough to work with Leesa on a new product development project, that was very successful. Leesa brought to the table her expertise in user interface development practices, including emphasis on the importance of field usability studies with multiple selected customers during the early phases of product development. Additionally, Leesa ensured that that the input of the various internal organizations were consistently captured and validated throughout the project. As a result of this experience, I have leveraged the learnings from Leesa’s direction during professional services tool development, specifically the usability study approach to ensure seamless adoption by our clients.
Incidentally, this new product is very popular with our customers – thanks to Leesa and her approach and direction!